Privacy Policy | Ripper Casino Australia

Welcome to Ripper Casino Australia (“Ripper Casino”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you access our website, create an account, use our services, contact customer support, participate in promotions, or interact with our platform.

We are committed to handling personal information responsibly and maintaining appropriate safeguards to protect user data. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Introduction

Ripper Casino operates an online gaming platform that provides access to casino games, pokies, promotions, account management tools, customer support services, and mobile gaming features.

This Privacy Policy applies to information collected through:

Our website
Mobile applications
Customer support channels
Promotional campaigns
Account registration processes
Verification procedures
Payment-related activities

Please read this policy carefully before using our services.

2. Eligibility

Our services are intended exclusively for individuals who are at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher.

We do not knowingly collect personal information from minors. If we become aware that information has been submitted by an underage individual, we may take steps to remove the information and restrict access to our services.

3. Information We Collect

We may collect various categories of information depending on how you interact with our platform.

Information You Provide

When creating an account, contacting support, or participating in promotions, you may provide:

Full name
Date of birth
Residential address
Email address
Telephone number
Username
Payment-related information
Verification documents
Customer support communications

Account Information

When you register and use an account, we may collect:

Registration details
Login activity
Account preferences
Currency selection
Transaction history
Bonus activity
Gameplay records
Responsible gaming settings

Verification Information

To comply with account verification and anti-fraud procedures, we may request:

Government-issued identification
Passport information
Driver licence details
Proof of address documents
Payment verification documents

Technical Information

When you access our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Language settings
Website usage data
Cookies and similar technologies
Access timestamps
Device identifiers

Customer Support Information

When communicating with support, we may collect:

Chat transcripts
Email correspondence
Call records where legally permitted
Support tickets
Complaint information

4. How We Use Information

We may use personal information for legitimate operational purposes, including:

Account Administration

To:

Create and manage user accounts
Authenticate users
Process account requests
Maintain account security

Verification And Compliance

To:

Verify player identity
Prevent fraud
Detect suspicious activity
Comply with applicable legal obligations
Support responsible gambling measures

Payment Processing

To:

Process deposits
Process withdrawals
Verify transactions
Prevent payment fraud
Maintain transaction records

Customer Support

To:

Respond to enquiries
Resolve technical issues
Investigate complaints
Improve service quality

Service Improvement

To:

Analyse website performance
Improve user experience
Monitor platform functionality
Develop new features

Marketing Communications

Where permitted, we may use contact information to:

Send promotional emails
Notify users about bonuses
Provide platform updates
Deliver account-related notices

Users may unsubscribe from promotional communications at any time through available account settings or communication preferences.

5. Cookies And Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

Remember login sessions
Store preferences
Improve website performance
Measure website traffic
Support analytics
Detect fraud

Users may manage cookie preferences through their browser settings. Disabling certain cookies may affect website functionality.

6. Legal Basis For Processing

Where applicable, we process information based on:

User consent
Contractual necessity
Legitimate business interests
Legal and regulatory obligations
Security and fraud prevention requirements

7. Information Sharing

We do not sell personal information to third parties.

However, we may share information with trusted service providers when necessary to operate our services.

This may include:

Payment Providers

For processing deposits, withdrawals, and transaction verification.

Identity Verification Services

To assist with Know Your Customer (KYC) procedures and fraud prevention.

Technology Providers

To support website hosting, security monitoring, analytics, and platform operations.

Customer Support Partners

To assist with player communications and service requests.

Legal And Regulatory Authorities

Where required by applicable law, legal process, regulatory obligations, or lawful requests.

8. International Data Transfers

Because online gaming services may involve international infrastructure and service providers, personal information may be processed or stored in jurisdictions outside a user’s country of residence.

Where international transfers occur, we seek to implement appropriate safeguards designed to protect personal information.

9. Data Security

We take reasonable measures to help protect personal information against:

Unauthorised access
Misuse
Loss
Alteration
Disclosure
Destruction

Security measures may include:

Encryption technologies
Access controls
Secure servers
Monitoring systems
Authentication procedures

While we strive to protect information, no internet-based transmission or storage method can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary to:

Maintain user accounts
Meet legal obligations
Resolve disputes
Prevent fraud
Enforce agreements
Maintain business records

Retention periods may vary depending on the type of information involved and applicable legal requirements.

11. User Rights

Depending on applicable laws and regulations, users may have certain privacy rights.

These rights may include:

Access to personal information
Correction of inaccurate information
Deletion requests where permitted
Restriction of processing
Objection to certain processing activities
Withdrawal of consent where applicable

Requests may be subject to identity verification and legal limitations.

12. Responsible Gambling Information

As part of our commitment to responsible gambling, we may process information relating to:

Account restrictions
Self-exclusion requests
Deposit limits
Cooling-off periods
Responsible gaming settings

Such information may be used to support player protection measures and platform integrity.

13. Third-Party Websites

Our website may contain links to third-party websites, payment providers, software suppliers, or external resources.

We are not responsible for the privacy practices, content, or policies of third-party websites. Users should review the privacy policies of those websites separately.

14. Marketing Preferences

Users may choose whether to receive promotional communications.

Marketing preferences can generally be managed through:

Account settings
Email unsubscribe links
Customer support requests

Operational and account-related communications may still be sent when necessary for account administration or security purposes.

15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or technical changes.

Updated versions will be published on this page together with the revised effective date.

Continued use of the website following any update may constitute acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or data protection practices, please contact our customer support team through the official support channels available on the Ripper Casino website.

For account-specific enquiries, users may also contact us through live chat, email support, or other communication methods displayed on the platform.

17. Final Statement

At Ripper Casino Australia, we recognise the importance of privacy, security, and responsible handling of personal information. We are committed to maintaining appropriate safeguards, supporting transparent data practices, and helping users understand how their information is collected and used while accessing our services.